How can we help?

Our aim is to make your journey through our website as simple and straightforward as possible.

However, if you need any help, this page will point you in the right direction.

I’d like some advice about my premium payments

We understand that people’s income can be affected by changes in their personal circumstances. If you are struggling to make a premium payment, we will do our best to help. Please call us on 03332 205526 and have your policy number to hand. We’ll be happy to discuss your circumstances with you.

If you are facing financial difficulty and need support or guidance the Money Advice Service offer a free Money Navigator Tool which gives you action plans based on your own situation at www.moneyadviceservice.org.uk/en/tools/money-navigator-tool.

You can also receive free and impartial debt advice from not-for-profit debt advice bodies by accessing www.moneyadviceservice.org.uk/en/tools/debt-advice-locator. Here you will find details of various advice services that can be contacted by internet, phone or face to face.

I’ve got a question

Our list of Frequently Asked Questions might have the information you're looking for.

I'd like to contact you

If you'd prefer to speak to us, here are the details you need:

Call us:

Helpline: 03332 205526

Phone lines are open:

9am - 5pm (Monday to Friday)

Calls from mobiles and landlines will be charged as part of your inclusive call minutes; if inclusive minutes aren’t available, you’ll be charged the national call rate.

I need to make a claim

If you need to make a claim on your Sterling Pet Solutions policy, we will do everything possible to deal with your claim promptly and in a caring way.

Please contact us on 03332 205526. Opening times and call charges are the same as those detailed above.

I’d like to make a complaint

If you have any problems, or wish to make a complaint please contact us on 03332 205526. Opening times and call charges are the same as those detailed above.


You have the right to refer a complaint to the Financial Ombudsman Service. If you wish to find out more information you may contact them at Exchange Tower, London E14 9SR; Telephone: 0800 023 4567 or 0300 123 9 123. Web: www.financial-ombudsman.org.uk/consumer/complaints.htm. Email: complaint.info@financial-ombudsman.org.uk