How can we help?
Our aim is to make your journey through our website as simple and straightforward as possible.
However, if you need any help, this page will point you in the right direction.
I’d like some advice about my premium payments
We understand that people’s income can be affected by changes in their personal circumstances. If you are struggling to make a premium payment, we will do our best to help. Please call us on 03332 205510 and have your policy number to hand. We’ll be happy to discuss your circumstances with you.
If you are facing financial difficulty and need support or guidance the Money Advice Service offer a free Money Navigator Tool which gives you action plans based on your own situation at www.moneyadviceservice.org.uk/en/tools/money-navigator-tool.
You can also receive free and impartial debt advice from not-for-profit debt advice bodies by accessing www.moneyadviceservice.org.uk/en/tools/debt-advice-locator. Here you will find details of various advice services that can be contacted by internet, phone or face to face.
If you'd prefer to speak to us, here are the details you need:
Helpline: 03332 205510
Phone lines are open:
9am - 5pm (Monday to Friday)
Calls from mobiles and landlines will be charged as part of your inclusive call minutes; if inclusive minutes aren’t available, you’ll be charged the national call rate.
If you need to make a claim on your Sterling Pet Solutions policy, we will do everything possible to deal with your claim promptly and in a caring way.
Please contact us on 03332 205510. Opening times and call charges are the same as those detailed above.
I’d like to make a complaint